Shipping & Refund Policy

Shipping

Because our products are made to order, we require up to 2 weeks processing time before shipping your product. Please contact us directly before you order to get an accurate timeline for shipping. All U.S. orders will be shipped via UPS or USPS priority mail. Unfortunately, we are not offering international orders at this time.

Refunds and Returns Policy

We do not offer refunds or returns for personalized items unless it is a mistake we have made. If the customer has provided incorrect information for personalization's, we cannot refund or exchange the purchased item. Because all pieces are unique and custom made, variations in wood grain and the presence of knots can be expected and vary from piece to piece. These natural characteristics are not considered defects and we cannot refund the products for this reason.